Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
Yes. We are accredited by the National Academy of Specialist Cleaners (NASC) and hold CPD accredited training in specialist cleaning. All team members are DBS checked and we are fully insured.
We cover Norfolk and Cambridgeshire including King's Lynn, Norwich, Great Yarmouth, Thetford, Cambridge, Peterborough, Ely, Wisbech, March and surrounding areas. If you are unsure whether we cover your location, please get in touch.
Yes. We regularly work alongside social services, housing associations, NHS discharge teams, landlords, letting agents, solicitors and other organisations. We are experienced in multi-agency situations and can communicate directly with relevant professionals with your consent.
Our clearance specialists have extensive training in hoarding psychology, trauma-informed approaches, and efficient clearance techniques. All team members undergo background checks and receive ongoing professional development.
We arrive in unmarked vehicles, wear plain clothing unless specialist PPE is required, and never discuss our work without express permission. All team members understand the importance of complete discretion.
Contact us by phone on 07907 938649 or email contact@theclearingcrew.com. We will talk through your situation and provide a quote, either over the phone or following a visit to the property.
Pricing depends on:
Basic de-cluttering starts from £50/hour, with a minimum of a 2 hour booking slot.
Our specialist cleaning services — including after death cleaning, trauma and biohazard cleaning, needle sweeps and pigeon guano removal — start from £700. This covers the call-out and initial work.
For larger or more complex jobs, we will assess the situation and provide a full quote before any work begins. We will always be transparent about costs upfront — there are no hidden charges.
Our pricing reflects the specialist nature of the work. All of our services require accredited training, professional-grade equipment, full PPE and legal disposal of waste through licensed clinical waste carriers — with complete documentation throughout. This is not standard cleaning, and cutting corners carries serious health, legal and financial risks.
As a VAT exempt service, the price you are quoted is the price you pay.
If you are unsure whether your situation requires specialist cleaning, contact us and we will talk it through honestly and without obligation.
Potential additional costs include:
Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
We provide comprehensive hoarding clearance, de-cluttering, deep cleaning, and organization services. Our team specialises in sensitive clearance of severely cluttered homes, compassionate support throughout the process, and proper disposal or recycling of items.
We currently serve Norfolk, Cambridgeshire, including Cambridge, South Cambridge, Ely and Fenland. For locations outside our primary service area, please contact us to discuss options and potential additional travel fees.
Absolutely we do. We are also available to be contracted by other professionals and agencies who support people to maintain safety and independence in their own home or transition into a new home.
We also work with private clients who may pay through Direct Payments, Personal Independence Payments or personal funds.
Our clearance specialists have extensive training in hoarding psychology, trauma-informed approaches, and efficient clearance techniques. All team members undergo background checks and receive ongoing professional development.
Timeframes vary based on: Size of the property, Severity of the space, Types of items being cleared and the number of rooms requiring attention.
A single room might take 1-2 days, while an entire severely hoarded home could require 1-2 weeks.
Absolutely. We work closely with you to identify items of value—whether sentimental, financial, or practical. Nothing is discarded without your approval.
Pricing depends on:
We provide detailed quotes after our initial assessment.
Basic de-cluttering starts from £50/hour, with a minimum of a 2 hour booking slot.
Yes, we understand these services can be a significant investment. We offer flexible payment options including instalment plans for larger jobs.
Potential additional costs include:
We treat all personal belongings with the utmost respect and confidentiality. Documents, photographs, and sensitive items are carefully set aside for your review. Our team signs confidentiality agreements and understands the importance of discretion.
Yes. Our vehicles are unmarked, and our team dresses in plain clothing unless you prefer otherwise. We understand the sensitive nature of hoarding clearance and prioritise your privacy.
Our approach is trauma-informed and compassionate. We:
We follow responsible disposal practices:
Yes, our team is trained to safely identify and remove hazardous materials including chemicals, biological waste, and sharps. We follow all health and safety regulations for proper disposal.
Contact us by phone at 07907 938649, email at contact@theclearingcrew.com, or through our website booking form. We'll arrange a convenient time for your free consultation.
No preparation is necessary before our initial consultation.
For the clearance day, we recommend:
This is entirely up to you. Some people prefer to be there throughout, others find it easier to step away — both are completely fine and we will work around your preference.
If you are not on-site, we will keep you updated at key points and check in with you before making any decisions about items you haven't already given us guidance on. We can communicate by phone, message or video call — whatever works best for you.
If you do choose to be present, we will work alongside you at a pace that feels comfortable.
There is no right or wrong approach. We will follow your lead.
Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
We are contacted by family members, next of kin, solicitors, estate managers, landlords, housing associations and social services. You do not need to be a family member to make an enquiry, and you do not need to have all the details ready before getting in touch.
We will discuss timing with you when you contact us. We understand there is often some urgency, and we respond to all enquiries as promptly as possible.
Not necessarily. We can advise you on what needs to happen before cleaning begins and work around your circumstances. If you also need help with belongings or clearance, we can support with that too.
Yes. We arrive in unmarked vehicles and our team is dressed professionally. We understand this is a sensitive situation and treat it with complete discretion.
All biohazardous and clinical waste is disposed of legally through licensed waste carriers in compliance with UK regulations. We provide full documentation and waste transfer notes on request.
Yes. Our aim is to return the property to a fully safe, hygienic and habitable standard. We will explain exactly what work has been carried out and what the outcome is before we leave.
In most cases the property will already have been released by the time cleaning is needed. If you are unsure about this, we can talk it through with you when you contact us.
Our specialist cleaning services — including after death cleaning, trauma and biohazard cleaning, needle sweeps and pigeon guano removal — start from £700. This covers the call-out and initial work.
For larger or more complex jobs, we will assess the situation and provide a full quote before any work begins. We will always be transparent about costs upfront — there are no hidden charges.
Our pricing reflects the specialist nature of the work. All of our services require accredited training, professional-grade equipment, full PPE and legal disposal of waste through licensed clinical waste carriers — with complete documentation throughout. This is not standard cleaning, and cutting corners carries serious health, legal and financial risks.
As a VAT exempt service, the price you are quoted is the price you pay.
If you are unsure whether your situation requires specialist cleaning, contact us a
We do not carry out clearances where payment is dependent on the completion of probate. Probate can take months or sometimes years to resolve, and we are not able to defer payment for this length of time.
If a family member or executor is able to pay directly while probate is ongoing, we are happy to discuss this.
If you are managing an estate and probate is complete, or funds are otherwise available, we are happy to help. Please get in touch and we will talk it through with you.
Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
A biohazard situation is any environment that has been contaminated by biological material — including blood, bodily fluids, decomposition or sharps — that cannot be safely cleaned without specialist training and equipment. If you are unsure whether your situation requires specialist cleaning, contact us and we will advise you honestly.
Yes. We can provide documentation to support insurance claims where relevant. Please let us know at the point of enquiry if this applies to your situation.
We are not required to report anything to the police or other agencies unless there is a specific legal obligation to do so. We treat all enquiries in confidence.
This varies depending on the size of the area affected and the nature of the contamination. We will give you a realistic timeframe when we assess the situation. Most jobs are completed within one to two days.
Yes. Our goal is to restore the property to a fully safe, clean and usable condition. We will confirm this is the case before completing the job.
Our specialist cleaning services — including after death cleaning, trauma and biohazard cleaning, needle sweeps and pigeon guano removal — start from £700. This covers the call-out and initial work.
For larger or more complex jobs, we will assess the situation and provide a full quote before any work begins. We will always be transparent about costs upfront — there are no hidden charges.
Our pricing reflects the specialist nature of the work. All of our services require accredited training, professional-grade equipment, full PPE and legal disposal of waste through licensed clinical waste carriers — with complete documentation throughout. This is not standard cleaning, and cutting corners carries serious health, legal and financial risks.
As a VAT exempt service, the price you are quoted is the price you pay.
If you are unsure whether your situation requires specialist cleaning, contact us a
Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
If you have found needles or sharps, suspect drug use has taken place in or around a property, or are preparing a void property for new tenants, a needle sweep is recommended. If you are unsure, contact us and we will advise.
Yes. We provide written confirmation of the sweep, including what was found and how it was disposed of. This is useful for landlords, housing providers and property managers who need evidence for their records.
Yes. We can arrange regular preventative sweeps as part of your property maintenance plan. This is particularly useful for communal areas, supported housing and larger residential sites.
All sharps are collected using approved containers and disposed of legally through licensed clinical waste carriers in compliance with UK regulations. Full documentation is provided.
Yes. We carry out sweeps in gardens, communal outdoor spaces, car parks, bin stores and other external areas as well as inside properties.
Our specialist cleaning services — including after death cleaning, trauma and biohazard cleaning, needle sweeps and pigeon guano removal — start from £700. This covers the call-out and initial work.
For larger or more complex jobs, we will assess the situation and provide a full quote before any work begins. We will always be transparent about costs upfront — there are no hidden charges.
Our pricing reflects the specialist nature of the work. All of our services require accredited training, professional-grade equipment, full PPE and legal disposal of waste through licensed clinical waste carriers — with complete documentation throughout. This is not standard cleaning, and cutting corners carries serious health, legal and financial risks.
As a VAT exempt service, the price you are quoted is the price you pay.
If you are unsure whether your situation requires specialist cleaning, contact us a
Please reach us at contact@theclearingcrew.com if you cannot find an answer to your question.
Pigeon droppings can carry bacteria including E.coli and Salmonella, as well as fungal spores that cause respiratory illness. Disturbing dried guano without proper PPE can release these into the air. Professional removal is strongly recommended for significant accumulations.
For small amounts, standard hygiene precautions may be sufficient. For larger accumulations — particularly in enclosed spaces like lofts — professional cleaning is strongly recommended due to the health risks involved.
Our void clearance service includes full removal of all contents, rubbish, furniture and accumulated items, followed by thorough deep cleaning. We can also carry out needle sweeps, pigeon guano removal and biohazard cleaning within the same visit if required.
Most standard void clearances can be completed within one to three days depending on the size and condition of the property. We will give you a realistic timeframe when we assess the job.
Our specialist cleaning services — including after death cleaning, trauma and biohazard cleaning, needle sweeps and pigeon guano removal — start from £700. This covers the call-out and initial work.
For larger or more complex jobs, we will assess the situation and provide a full quote before any work begins. We will always be transparent about costs upfront — there are no hidden charges.
Our pricing reflects the specialist nature of the work. All of our services require accredited training, professional-grade equipment, full PPE and legal disposal of waste through licensed clinical waste carriers — with complete documentation throughout. This is not standard cleaning, and cutting corners carries serious health, legal and financial risks.
As a VAT exempt service, the price you are quoted is the price you pay.
If you are unsure whether your situation requires specialist cleaning, contact us a
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