Frequently Asked Questions

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We provide comprehensive hoarding clearance, de-cluttering, deep cleaning, and organization services. Our team specialises in sensitive clearance of severely cluttered homes, compassionate support throughout the process, and proper disposal or recycling of items.

We currently serve West Norfolk, Cambridgeshire, including Cambridge, South Cambridge, Ely and Fenland in the UK. For locations outside our primary service area, please contact us to discuss options and potential additional travel fees.

Absolutely we do. We are also available to be contracted by other professionals and agencies who support people to maintain safety and independence in their own home or transition into a new home. 

We also work with private clients who may pay through Direct Payments, Personal Independence Payments or personal funds. 

Our clearance specialists have extensive training in hoarding psychology, trauma-informed approaches, and efficient clearance techniques. All team members undergo background checks and receive ongoing professional development.

1. Initial consultation: Free assessment of your space and needs
2. Customised plan: We develop a tailored approach and provide a quote
3. Preparation: We prepare necessary equipment and resources
4. Clearance day(s): Our team works efficiently to clear, clean, and organise
5. Follow-up: We ensure you're satisfied and can provide ongoing support if needed

Timeframes vary based on: Size of the property, Severity of the space, Types of items being cleared and the number of rooms requiring attention.

A single room might take 1-2 days, while an entire severely hoarded home could require 1-2 weeks.

Absolutely. We work closely with you to identify items of value—whether sentimental, financial, or practical. Nothing is discarded without your approval.

Pricing depends on:

• Size and condition of the property
• Volume of items to be cleared
• Required labor hours and team size
• Disposal fees and skip hire costs
• Additional services needed (deep cleaning, pest treatment, etc.)

We provide detailed quotes after our initial assessment. 

Basic de-cluttering starts from £50/hour, with a minimum of a 2 hour booking slot.

Yes, we understand these services can be a significant investment. We offer flexible payment options including instalment plans for larger jobs.

Potential additional costs include:

• Skip hire fees
• Council disposal charges for certain items
• Specialised cleaning services e.g. biohazard
• Pest control treatments
• Repairs for any discovered damage
• We clearly detail all potential costs in our quote before work begins.

We treat all personal belongings with the utmost respect and confidentiality. Documents, photographs, and sensitive items are carefully set aside for your review. Our team signs confidentiality agreements and understands the importance of discretion.

Yes. Our vehicles are unmarked, and our team dresses in plain clothing unless you prefer otherwise. We understand the sensitive nature of hoarding clearance and prioritise your privacy.

Our approach is trauma-informed and compassionate. We:

• Work at the client's pace
• Never force decisions
• Provide emotional support
• Can coordinate with therapists or support workers
• Offer follow-up organizational assistance

Our approach is trauma-informed and compassionate. We:

• Work at the client's pace
• Never force decisions
• Provide emotional support
• Can coordinate with therapists or support workers
• Offer follow-up organizational assistance

We follow responsible disposal practices:

• Donate usable items to charities
• Recycle materials whenever possible
• Properly dispose of hazardous materials
• Sell valuable items on your behalf if requested
• Use licensed waste carriers for all disposal

Yes, our team is trained to safely identify and remove hazardous materials including chemicals, biological waste, and sharps. We follow all health and safety regulations for proper disposal.

Contact us by phone at 079079 38649, email at contact@thecleaningcrew.com, or through our website booking form. We'll arrange a convenient time for your free consultation.

No preparation is necessary before our initial consultation. 

For the clearance day, we recommend:

• Securing any items you definitely want to keep
• Having important documents accessible
• Making arrangements for pets during the clearance
• Being available in person or by phone for questions

For most clients, being on-site during the clearance process is not recommended. Our experienced team works more efficiently when they can focus solely on the clearance without interruptions. 

Many clients find witnessing the process emotionally challenging and stressful. We'll thoroughly document our work with photos and conduct video calls at key decision points if needed. If you prefer to be completely hands-off, we can establish clear guidelines beforehand about what to keep, donate, or dispose of. We'll always respect your wishes while sparing you the potentially overwhelming experience of watching the transformation in real-time.