The Clearing Crew
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About us
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Protecting people
The Clearing Crew
Home
About us
FAQ
Protecting people
More
  • Home
  • About us
  • FAQ
  • Protecting people
  • Home
  • About us
  • FAQ
  • Protecting people

A Trusted Multi-Agency Partner

Clearing Crew is proud to be a trusted partner for safeguarding teams, health professionals, housing services, and local Help Hubs. We provide practical, frontline support — entering homes, building rapport, and delivering respectful de-cluttering and hoarding clean-up services.

Contact us today

Helping you meet your Care Act 2014 Responsibilities

At Clearing Crew, we specialise in hoard clearance and decluttering delivered with care, compassion, and professionalism. Our work supports local authorities in meeting their statutory duties under the Care Act 2014, particularly around wellbeing (S1), prevention (S2), and safeguarding adults at risk (S42).


We don’t just clear homes—we reduce risk, restore dignity, and help individuals live safely and independently.

Promoting Individual Wellbeing (S1)

The Act places a duty on local authorities to promote an individual’s wellbeing, including their dignity, safety, and control over day-to-day life.


Our trauma-informed, person-centred approach ensures individuals are involved in decisions and treated with respect. We work at their pace to reduce shame and build trust—restoring a sense of safety and control.

Preventing Needs for Care and Support (S2)

Local authorities must provide or arrange services that help prevent, reduce, or delay the development of care and support needs.


Our early intervention services prevent situations from worsening. By tackling environmental risks early, we help avoid crisis scenarios, hospital admissions, and care package escalations.

Supporting Carers and Informal Networks (S10)

The Care Act also recognises the vital role of carers and places a duty to assess and support their wellbeing.


Hoarding can place a heavy burden on carers. Our work provides much-needed relief to family members and informal carers, helping to reduce stress and prevent carer breakdown.

Delivering Personalised Care and Support Plans (S9 & 10)

Assessment and support planning must consider what matters to the person and be tailored to their circumstances.


We support social workers and care coordinators in delivering practical, goal-based solutions—from clearing access to a bed, to making homes safe for homecare visits. Whether phased or one-off, our services fit seamlessly into support plans.

Safeguarding at the heart of all we do (S42)

Person-Centred and Trauma-Informed

Safe Access in Challenging Environments

Safe Access in Challenging Environments

Our work is rooted in the principles of Making Safeguarding Personal (MSP). We listen first, work at the individual’s pace, and tailor our approach to what matters most to them. The Clearing Crew supports people with dignity and compassion, recognising the impact of trauma and respecting personal choices.

Safe Access in Challenging Environments

Safe Access in Challenging Environments

Safe Access in Challenging Environments

Safeguarding Practitioner Guides recognise the risks associated with visiting homes affected by hoarding or self-neglect. Our trained teams are equipped to navigate these environments safely. By addressing hygiene concerns, fire hazards, and access barriers, we reduce risk for professionals and make homes safer for all involved.

Advocacy and Outcome-Focused Support

Safe Access in Challenging Environments

Advocacy and Outcome-Focused Support

We empower individuals to set and achieve personal goals — such as reclaiming a bed, hosting visitors, or ensuring their pets can stay safely. These meaningful outcomes mirror those promoted by safeguarding guidance and represent the core of our work: safety, control, and quality of life.

Reducing Environmental Risks

Building Trust Through Respectful Engagement

Advocacy and Outcome-Focused Support

We tackle the issues often highlighted in risk assessments — blocked exits, fire risks, infestations, and unsanitary conditions. Our work helps prevent significant harm while promoting wellbeing and maintaining the person’s dignity throughout the process.

Building Trust Through Respectful Engagement

Building Trust Through Respectful Engagement

Building Trust Through Respectful Engagement

Trust-building is central to our approach, and it aligns with the trauma-informed methods recommended in the Practitioner Guide. We enter homes calmly and without judgement, respect personal narratives, prioritise cherished items (including pets), and create a shame-free space for progress.

A Proactive Role in Local Pathways

Building Trust Through Respectful Engagement

Building Trust Through Respectful Engagement

Clearing Crew is ready to work alongside local Help Hubs and collaborative safeguarding pathways. Our services can form part of proactive interventions or emergency responses, helping to avoid escalation and support sustainable outcomes.

Why Local Authorities trust The Clearing Crew

✔ Trauma-informed, respectful approach

✔ Extensive experience with vulnerable adults and complex cases

✔ Fully insured and DBS-checked team

✔ Collaborative with housing, social care, safeguarding, and help hubs

✔ Flexible, scalable solutions — from rapid response to long-term support

✔ Familiar with multi-agency safeguarding processes and clutter rating tools

Let's Work Together

Whether your priority is safeguarding, early intervention, or tenancy preservation, Clearing Crew is here to support your team and the individuals you serve. Contact us today to find out how we can help meet your Care Act responsibilities with compassionate, practical, and effective hoard clearance solutions.

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The Clearing Crew

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